Tried the service status on the virgin media website (it says we can't see any issues affecting your zone, but if I go into broadband and test hub it says "looks like there are issues in your postcode affecting. 100. Having a few issues with my router reporting latency, packet loss, and disconnection from the internet. VM Support will see the signal to your Hub needs fixing. This all started happening approx. this issues started a few days ago , the internet was cutting out and then coming back. No Ranging Response received - T3 time-out; 12/12/2022 15:44:40. 1;CM-VER=3. My internet connection drops almost every day. . Hey DocMN, thank you for reaching out again and I am glad we have managed to get this resolved for you. 0. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. I called support and said they would monitor and call back which - 5020988There is nothing you need to do at your side @Trundlore, the power levels are still showing out of spec and looks as if they might be slowly rising from what you have posted on the community as I can see a few over 10dBmV. New customer Instant regret : Fully disconnected 18 days after install / Totally lost after 2 days ! ebodjarvo. Open a web browser and go to 192. Tuning in. " "RCS Partial Se. This only started about a week ago. Yes that's not good - can you do this. Networking and WiFi. It'll be a bit disruptive for my work so might be a while before I can do that. My upload remains in the 25-30mbps range. Solved: Hi, I have VM 500mb package. still getting the same issue. 3 weeks ago. 2-3 weeks after i had new service set up at the new place, i got Intermittent Connection problem. We would like to show you a description here but the site won’t allow us. RCS Partial Service;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1. and tells you of more local issues and fix estimates, down to street cab/ postcode level. Hi Community, I've been having issues recently with "No Ranging Response received - T3 time-out"'. Open a web browser and go to 192. It is an SNR issue which is a signal to noise ratio outage, in other words a faulty cable on the network degrading the network. Hello, I've been having broadband problems for like 3 weeks already and it's getting to a point where I don't even know what to do anymore. Open a web browser and go to 192. Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 36600000 37 5120 64 qam 3 2 30100000 36. But any devices connected to ethernet (laptop, desktop or ps4) have suddenly been providing poor speeds over the last week. Hey all, This post is going to be a bit in detail with my issue, but I want to be able to get insight on what to tell spectrum support of my issues and not just have a tech come out here and replace my modem like they have 2 times already. Been having issues with my Internet for 4 weeks now. Our hub seems to freeze and stop working several times a day. If no problem is reported power off your hub, check that all cable connections are tight between hub and wall socket and power on. What is the best way to arrange an engineer to - 4900809 - 2Business, Economics, and Finance. Hi All, first post here, and its for syc timing errors. Ok, so for at least the past day or 2, I have been having severe internet issues. We would like to show you a description here but the site won’t allow us. Ranging from 4 maps to 45 mbps. Hi All, first post here, and its for syc timing errors. Boosted the signal, the power levels improved but 3 channels are still below the threshold and packet loss came back. QuickStart, set up and connections. Itermittently all devices will be disconnected with no internet and after a short while will reconnect. . It's *not* a WiFi issue but rather broadband service issues. Hi all Hopefully someone can assist. 1 modem mode. virgin media intermittent issues - Spoke to VM c/s - about this constant disconnections. 2016-11-16 11:56:51. by 12:00, no-one had turned up and I had not received any communication from Virgin Media. NickRaske. This makes work from home almost impossible, and my leisure time is. Hi . Well guess what I have bought multiple modems and still have the same issue. 2. Make sure all cables and connections are tight and secure and not kinked. I have to restart my modem 1-15 times a day. CryptoWe have made changes to keep employees safe so response and call times may be longer than usual. 0; 0 Kudos Reply. 1 modem mode. 70-5 Mbps download speed, paying for 50 Mbps. Problem is with wifi and wired and has been getting worse over the past few days. For the past couple of weeks our internet has kept cutting out, multiple times an hour, sometimes for seconds and sometimes for a few - 5043670Hi all, Hope you are all keeping well! I've recently started experiencing issues with my Virgin broadband regarding dropouts. For whatever reason Virgin have made it extreamly difficult to speak to a human being, and one who can actually help or to book out an engineer. I have rang 150, I have rebooted the modem a number of times, I have used the link sent to me via a text, a totally pointless feature as all that does is go over things I have already done. I've reset the modem and unplugged/replugged the cables. Schnief. Hub 3 is in modem only mo. But your BQM is difficult to interpret. 21-09-2022 00:09 - edited 21-09-2022 00:14. Disconnect all the connections and reconnect to be sure. The numbers vary between 0. I r called their useless support - 5377375 - 2Options. Select all the text (Ctrl-A if using a keyboard), copy it. My hub says generally says that there is nothing wrong, I reset the hub and its fine for a while, sometimes a day or two, sometimes an hour or two, sometimes a minute or two. I phoned VM Support and they asked me to reset my HUB 3. 0; 13/03/2022 22:54:55 Warning!. RCS Partial Service;;CM-QOS=1. 1st engineer checked there were no issues with the signal, and reterminated my cable at the green box. Equipment is below. on 24-01-2023 16:31. 0's logs today, and saw constant "SYNC Timing Synchronization failures/RCS Partial Service" errors. Seeing RCS Partial Service and SYNC Timing Synchronization failures every few minutes. . "No Ranging Response received - T3 time-out. 8 or 9. Last couple of days my BQM from Thinkbroadband looks awful and seeing drops and disconnects both on work VPN and also when gaming. In the last 3 months we started to experience severe internet dropdowns/reconnects that according to network logs from 192. For service in Cantonese or Mandarin. I contacted Vir. They died. . Landline via Sipgate. Click the lower link (Share Live Graph) then, click generate. This immediately improved my systems reliability. 7 34 256 qam 32 2 203000000 0 27 256 qam 9 3 211000000 -4. THINKBROADBAND Live: would like to show you a description here but the site won’t allow us. . - 4873030 - 2Re: SYNC Timing Synchronization failure - Loss of Sync. Hello, I'm getting terrible ping spikes and multiple errors in the log. Re: Internet unstable since 23rd of January - Modem reports connection errors. . 5 29 256 qam 14 6 251000000 -4. Recently moved into a new build, there's not a lot of people living in the houses on my street yet. I had this same issue at the beginning of May, five weeks ago, and it was resolved by the changes made in the cabinet on the street. . #1 · Jul 15, 2012. called VM and the automated sys. RCS Partial Service;CM-MAC=XXCMTS-MAC=XX-QOS=1. Now the issues are back again. for almost 2 years now on the VM100 package I’ve worked from home with no issues. 0 in modem mode, works perfectly fine for weeks on end then in the last week has disconnected at various times of the - 4774487 - 2Explained to cable team that I was seeing 0. Solved: Hello, hoping someone can point me in the right direction before I try to get into contact with Virgin, I'd like to avoid a support - 5406882SYNC Timing Synchronization failure - Loss of Sync - yes me too! el_flandro. VM will not dispatch any technicians while an area fault exists. Last year we had an upgrade to a new Tivo box and Hub 3, I replicated the swicthing into modem mode, and we would get occasional heavy buffering when streaming - any device (TV, PlayStation, tablet), on a. Downstream tab: I restarted my hub. SYNC Timing Sync failure, disconnects, SNR ratio seems fine. Then, try a Hub reset thus. 05-09-2022 23:20 - edited 05-09-2022 23:24. I've had Virgin Media for very soon to be a year, and now suddenly the past weeks there has been some major issues with disconnections to the internet and the router strangely acting up. still getting the same issue. 1. Try the “free & automated” Service Status number - 0800 561 0061 as it can have more information than the website version. 3 Virgin Radio Victoria (CHBE-FM) delivers music,. on 23-06-2020 07:01. Now ‘Warning’, ie the RCS Partial Service messages, imply that something has happened but the hub can work around it, basically indefinitely, without noticeably impacting your service. 16 posts · Joined 2012. There is an orange light on the Hub3 but our broadband connection disappears and we lose inter. OK so my story is this as of 9th May : I had a Bigger Bundle M250 package installed on April 21st. Here is the downstream. Speed tests have varied (when the speed test has managed to connect. I am making this post to help me converse with support agents. I've been experiencing interruptions to service recently which is very unusual, everything is normally very stable. switched it off for 10 mins and then turned it back on etc etc. mdc999. 1;CM-VER=3. 1;CM-VER=3. 8 5120 64 qam 4 3 43100000 37. 0. Or dial 611 from your Virgin Plus phone. Like quite a few other users on the board, I've had issues with massive latency spikes and packet loss, sporadically throughout the day. Best to ring Virgin on or just after 8am on 0345 454 1111 or alternatively you can wait here for a Virgin staff member to pick it up, but unfortunately this will typically be. Re: GIG 1 Slow Speed. 1 modem mode. . I have been having problems with my internet since April. . 168. Then sometimes it will just cut off completely and takes about 10mins too come back on. That happened twice. 0 hub seems also to have very low range since I get only about 20 Mbps on. Ok, so for at least the past day or 2, I have been having severe internet issues. RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1. The drops usually last less than 1 minute but can range up to 2 or 3 mins. When i call - 4777210Let me start by saying yes all connections have been checked the device has been restarted and reset. connected via a cable. Then the other problem is taking forever to log into the hub and when I run a test within the hub my connection drops out completely. Since Friday everything had been working as expected, Hub 3 in modem mode, and RT-AX88U in Automatic IP. But any devices connected to ethernet (laptop, desktop or ps4) have suddenly been providing poor speeds over the last week. Started to notice problems when I was unable to sync to server on farm sim 22. 0; The T3, T4 and RCS partial service messages come from the Hub telling you it has lost connection over the Virgin Media wires to the other end over the cable TV coax network. I have a SuperHub 3 in Modem Mode which has been reporting the following in its Network Log; 04/03/2022 20:12:5 notice LAN login Success; 04/03/2022 18:03:8 Warning! RCS Partial Servic. I have a hub 3. 100. The estimated fix date is: 03 NOV 2021 09:00. 3 40 256 qam 4 5 171000000 6. 331000000. We would like to show you a description here but the site won’t allow us. Hello, I've been getting a lot of intermittent connection issues over the last 3-4 weeks with lots of packets being dropped and frequent connection drop outs. 8. 1) or public DNS (8. The VirginMedia site which checks for your internet tells me to check back in 24 hours, but it's been going on for the whole week. 0. Loads of post RS errors when they should be zero. 0;. 0 is normal. RCS Partial Service;CM-MAC. They are used by your service provider to evaluate the operation of the cable modem. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. 0 Downstream channels. TV via Freeview and smart TV apps. The information I’ve read about it. CryptoHello everyone! I have tried going through my ISP but they see nothing wrong with modem health or my connection on their end. 04-08-2023 16:37 - edited 04-08-2023 16:40. So far having called up and having been told to reboot the router more times that i can count. Hey Folks. Here are some up to date stats from the Hub3, getting loads of Rs errors in the dow. Yes I am still having the issue every 30mins, I want to mention the Virgin Media plan is under a different name just incase I dont show up on your systems that is why, however, that BQM I sent. No spitters or any other device in the line. You may need to be the first to report this fault. RCS Partial Service; 12/12/2022 16:07:54. Overall ds levels are quite low, 2. 168. Gateway IPv4 address is valid. 2 weeks ago. . 35 Mbps, 16 Mbps, 22 Mbps, 55 Mbps, 83 Mbps, 185 Mbps, 223 Mbps, and what i should be getting - 277 Mbps. Upstream power levels are too high. My M125 connection has been really unreliable recently, with occassionally really bad latency, slow speeds and sometimes complete loss of service. Hi temjin1997! 👋 Welcome to the community - thank you for posting!. 9 40 256 qam 3 4 163000000 6. Serious Internet Issues. Previously with NTL, Virgin Net, Cabletel, Cable Online. I've reset the modem and unplugged/replugged the cables. I am a bot, and this action was performed automatically. Hi . Hi Since the start of the year (at least) I have been getting intermittent connection loss on ALL devices. Whilst it's off, do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. I'll triple-check my coax connections but I'm pretty sure they're fine. Then switch the Hub back on and leave ~5 minutes. 8. Click on the “Upstream” tab, copy the text and paste into your reply. . At first we thought it was the hub, which we’ve had for a considerable time, and arranged for an engineer to install a new hub but it is still happening. . 1;CM-VER=3. I used to run our Hub 2 in modem mode over the WFH period for some comms kit. I've been able to find your account and have ran a flow, which states; We have identified a short-term connectivity issue which may cause intermittent or performance related issues with the customers connection. I even know every word to the call centre because I have had to call that many times. Hi, I've been having a read around the forum and believe I am also experiencing issues that others have reported previously with internet connectivity drop outs, reviewing the SuperHub 3 logs I can see errors referencing SYNC Timing Synchronization failure - Loss of Sync. switched it off for 10 mins and then turned it back on etc etc. . critical. Note: in the event of a power. The connection from the outside service is a straight run of coax. 3: Your broadband connection is ready. 38 UPLOAD Mbps 1. Damaged Wall socket. I’m also aware of the “Intel Puma 6 chipset” controversy, and have researched that a bit. Click on the “> Check router status” button. We are on Volt M350 Fibre Broadband and get really good speeds most of the time. 3 5120 64 qam 2 4 49600000 38 5120 64 qam 1 5 23600000 36 5120 64 qam 5 Downstream bon. Hi, Our internet has been dropping out multiple times a day when using ethernet and Wi-Fi. 0; On a superhub 3 in modem mode. We are having issues with our internet frequently suffering high latency (15+) times a day where all apps using the internet will stop working and will inform us our internet connection is unstable. I am making this post to make my conversations with the support agents easier. Shows full signal. . Arris SB6190 randomly restars. Connection is normally rock solid but today at approx 11 am I had a disconnection and since then speeds are so erratic. Good afternoon all Unfortunately I have an intermittent connection and have done for the last 3-4 weeks. I'd advise we let that run for at least 24 hours so we have a full scope of your connection quality across a day and then we'll be able to go from there. Check for local issues again on 0800 561 0061. 168. Mostly in the evening but also occasionally occurs during the day. Each time I call customer support, the 'solution' they recommend is to connect to xfinity wifi hotspots. I can have weeks where the connection is fine. 2 Of those disconnections have happened in the past week, and the other. Since the start of the year the reliability of the network has been steadily declining and it's now reached a point where it is becoming almost impossible to WFH, with frequent outages causing dropped calls in meetings adn in ability to access cloud resources or. This is an SNR fault. Thank you for replying Carley. Virgin Media Packet Loss. . 1;CM-VER=3. Several different modems purchased and the same problem remains. I get kicked out from games. A quick follow-up. The service status page says broadband is fine, but I've been getting intermittent drop outs of internet for the last two days, also the broadband speed average is trending noticeably down for the last week. Hi worsley, We hope you're well. i have rebooted all the kit. . The wifi speeds are good when it works but drops out many many times a day. Hi there! I'd be glad to ensure that this gets looked into further. 0 RCS Partial Service/SYNC Timing Synchronization failure. CheersSYNC Timing Synchronization failure - Loss of Sync & RCS Partial Service in Networking and WiFi yesterday I need to speak to a person for disability help in Networking and WiFi Monday High packet loss and unreliable connection for over 2 months in Networking and WiFi 2 weeks agoSolved: Hi Having issues over the last week with the Hub rebooting and loss of internet. In the last few months, my internet will suddenly drop, then come back on it's own a few seconds later. On top of the daily outage between midnight and 1am ( which have been happening since 2020), we have now getting regular outages throughout the day. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. 0; It took a bit of time for the Virgin Media line to sync again, I had the flashing green light on my Hub3 which indicated it was updating. called VM and the automated system said they needed to send a signal to the kit, did. Thanks Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 138750000 5 37 256 qam 1 2 146750000 2. I have Comcast :facepalm: (Verizon FiOS not in my market ) I just moved, to a newer mobile home in the park i was living in, never had a problem with them. 2016-11-16 11:56:51. #1 · Jul 15, 2012. on 04-06-2022 15:44. The 3. There was only 1 device connected at the time of the speed test. I would like to add only my download speed is affected. 1;CM-VER=3. I contacted Vir. No reported faults in my post code. 0 hub seems also to have very low range since I get only about 20 Mbps on. I was hoping someone could shed some light on what is going on, we seem to be getting lots of POST RS errors and the occassional timeout. 0's logs today, and saw constant "SYNC Timing Synchronization failures/RCS Partial Service" errors. . So i previously had the Superhub 2. 06-05-2023 15:21 - edited 06-05-2023 15:37. Faults or Outage. But these RCS partial service messages are getting bad. Simulacra said: I'm a virgin media customer too. . SYNC Timing Synchronization failure - Loss of Sync & RCS Partial Service in Networking and WiFi yesterday; Keep losing wifi connection on specific devices in Networking and WiFi yesterday; Problems with broadband - do I need a booster? in Networking and WiFi yesterday; Get WiFi Pods for 5x router or cancel while in 14 days in. Options. We would like to show you a description here but the site won’t allow us. 1 router mode or 192. 39. The reason I originally thought it was a Ubiquiti issue is that I was initially seeing the UDR report high latency and high packet loss at times and it was showing a disconnect from the ISP when there was no corresponding entry in the Hub 3 logs. Having access to Cisco Thousand Eyes, managed to determine my Virgin hub had a DNS loss of about 25% throughout the day. There is clearly an issue either with the box in my street or my superhub or a combination of the two and it needs to be looked at. Using my own router with the Hub3 acting as modem mode. If we've advised we're aware of them then we'll be doing all that we can to resolve the issue ASAP. My hub says generally says that there is nothing wrong, I reset the hub and its fine for a while, sometimes a day or two, sometimes an hour or two, sometimes a minute or two. still getting the same issue. SpeedThanks. Click on the “Upstream” tab, copy the text and paste into your reply. For the past couple of weeks i've been streaming with a solid upload speed to start with, then suddenly i get a massive drop off in upload speed for a few seconds and then returns to normal, and this repeats every. Trying to work from home with 500Mbps broadband package but for the past several Months I am having severe issues with Hub 3. Appears to be lost packets?Hi, I've been experiencing random time outs since 15/07/22 when a power cut happened in my area. Forgetting the networks on all of my devices after making any change. Been having connection Issues for about 6 Months now. switched it off for 10 mins and then turned it back on etc etc. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. According to my broadband monitor (I was away for the long weekend) the inter. 1 modem mode. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. I'd appreciate any assistance. As per the title, for the last few weeks I've been having intermittent connection issues and its starting to take it's toll. 4GHz and 5GHz but not much has changed. There are several other Virgin customers in my street who are also seeing the same issues and we have all been contacting Virgin regularly. But about 14:30 UK time, my Spotify music stopped playing, and from my PC I couldn't ping the Hub (192. For the past few months I have been experiencing latency, packet loss, and intermittent connection. Hardware Version: V1. Speed tests have varied (when the speed test has managed to connect. According to Internet Connection Monitor, my internet has dropped 15 times today, although only for a few seconds each time. on 15-06-2023 17:04. Thanks so much for your private message and confirming your address, I have now booked you a visit for the serviceissue – you can check the date and time via your online account here If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. 1 hub settings looks like: “SYNC Timing Synchronization failure - Loss of Sync;CM-MAC= ;CMTS-MAC=**:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1. LAN login Success; 01/01/1970 00:01:35. Resetting router normally (too many times) Pin Resetting Router (multiple times) Purchasing and using the £8 p/m Virgin Media WiFi Boosters despite believing this would not help, which it did not. I did some digging on the Virgin hub logs and found multiple errors for RCS Partial Service, Lost MDD Timeout and No Ranging Response received - T3 time-out. 2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. 3 consecutive days of full service outage. Hi, this may be a somewhat lengthy post, I'll have to split hub readings from the other day / after a restart today. Over the past 4 months or so, i have been experiencing constant drops in connection when using my computer, although the drop usually only lasts for less than 5 minutes, it seems to be happening every hour or so. 0. Hi All, first post here, and its for syc timing errors. Hi, I've been having severe issues with my Internet, a mod on this forum called Ilyas_Y helped me out with an engineer visit (thanks), this was on Thursday 6th October. Here's the current status of my modem Everything seems to be working okay, and the uncorrectables have stopped for the most part. In response to Bill_Carson. Hi, ever since this Monday I've been having constant internet dropouts, and had a look at the Hub 3. I have been having issues with Virgin Media broadband for 2 weeks now. When I plug the CAT5 back in I can log in and inspect the event log. I was given I believe a Hub 3 device. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This is such a pain as it happens at least once every hour. Etherne. Sorry to hear you are having issues with your hub rebooting itself. Click on the “Networking” tab. 1 38 256 qam 1 2 147000000 7. RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1. Also check that the internal wiring is ok with no kinking or chaffing, check tomorrow that all looks good with the outside cabling and wall box (no “staples, etc. Options. Setup. Tudor. For about 2 weeks now my internet at home keeps on randomly cutting off for minutes randomly many times per day and at night. My latency is 11ms and packet loss is 0. Those errors are when the internet disconnects for more than a few seconds however, still getting more disconnects that last 1-3 seconds that arnt show in the network log. Reply. I called up Virgin support line who paid no attention to. Switch the Hub off and unplug it from the mains supply for five minutes. 0; 10/05/2019 16:13:15: critical: No. _____ First check for any “known network faults” As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. 100. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. SpeedI have power cycled the Hub, and run it with and without the attenuator. Engineer visits constantly postponed. Hi, I’m on the VM200 package and trying to use ZScaler as part of my employers software. . 0 for almost 2 years now on the VM100 package I’ve worked from home with no issues. My in-house network is absolutely fine, it is just the hub and its synchronization issues. The tier 1 triage or whatever it is is. Hey @WillMcGregor, thanks for reaching out to us. on 14-10-2022 17:17. Power levels have been changed to spec. Starting from Friday 4th I have been getting periods where I briefly lose connection to the internet, which coincides with high ping and also packet loss. . These are happening EVERY DAY at SPECIFIC times around 4am 12pm and 8pm WITHOUT FAIL and occassionally there are more throughout the day 16/3/22 4/3/22 14/2/22 5/2/22 25/1/22 9/1/2. . I'd like to offer some help! I've had a quick look and from what we can see, your hub has only had 3 disconnections over the past month. Like others here, I have been suffering repeated temporary loss of service with the hub showing SYNC Timing Synchronization failure - Loss of Sync each time it happens. Etherne. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box (no “staples, etc. Will probably need a technician visit to resolve, unless there is a local area issue. They are used by your service provider to evaluate the operation of the. this issues started a few days ago , the internet was cutting out and then coming back.